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Terms & Conditions

The website www.thewaterfrontkuching.com is wholly owned by The Waterfront Hotel. All the operations and services available in this website are fully managed and operated by The Waterfront Hotel. All the contents residing in this website is the property of The Waterfront Hotel.

Internet users who access and use this website shall accept without limitation or qualification, all the Terms and Conditions stated and shall automatically be bound by the said terms and conditions upon using the website. By using this website you represent that you have read and understood the terms and conditions stated herein and that you agree to be bound by them. If you do not agree to abide by these terms and conditions do not use the site or download materials from the site.

The internet user may not copy, distribute, publish or commercially exploit the content of this website, or use this website for any other purposes not specified herein. This website may only be used for lawful purposes, and in a manner which does not violate the rights of, or restrict or inhibit the use of this website by a third party. Such restriction or inhibition shall include but is not limited to, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or of defamatory, racially or ethnically objectionable material of any kind or disruption of normal flow of dialogue within this website.


The materials may contain inaccuracies and typographical errors. The Waterfront Hotel does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion or other information displayed or distributed through www.thewaterfrontkuching.com. You acknowledge that any reliance on any such advise, opinion or information shall be at your sole risk. The Waterfront Hotel reserves the right, in its sole discretion to correct any errors or omissions in any portion of the site. The Waterfront Hotel may make any changes to the site www.thewaterfrontkuching.com at any time without notice.

The materials in this website are provided “As Is” and without warranties of any kind either expressed or implied to the fullest extent permissible pursuant to applicable law. By using this website you agree to indemnify, defend and hold www.thewaterfrontkuching.com website, The Waterfront Hotel and all affiliated partners harmless against any claims (including, but not limited to, claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages including attorney’s fees arising from any submissions by you or through your account.


This website may contain link(s) to third party sites. The Waterfront Hotel is not responsible for the content of those sites as it is operated by other entities. The link(s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement, authorisation or sponsorship by The Waterfront Hotel of those site(s) or the products and services provided there. You use of the contents in the third party sites are at your own risk. It is your responsibility to take all protective measures to guard against viruses or other destructive elements.

Your Registration Obligations

In consideration of your use of the Service, you agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (such information being the “Registration Data”) and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, The Waterfront Hotel has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).


The Waterfront Hotel reserves the right, at any time without prior notice to you, to change the format and content of the website at any time. By using this website, you agree in advance to accept any such changes.

The Waterfront Hotel may terminate, change, suspend or discontinue any aspect of the www.thewaterfrontkuching.com site, including the availability of any features of the site at any time. The Waterfront Hotel may also impose limits on certain features and services or restrict your access to parts or all of the site without notice or liability. The Waterfront Hotel may suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason.

Privacy Policy

Personal details provided to The Waterfront Hotel through this website will only be used in accordance with our privacy policy. Please read this carefully before going on.

Member Conduct

You understand that all info, data, text, software, music, sound, photographs, graphics, video, messages or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. In other words you, and not The Waterfront Hotel, are entirely responsible and liable for all Content that you upload, post or otherwise transmit via this Service. You agree not to use the service to:

  • Upload, post, e-mail or otherwise transmit any Content that is unlawful, harmful, threatening, racist, abusive, harassing, pornographic, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or ethnically, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national, or international law;
  • Harm minors in any way;
  • Restrict or inhibit any other user from using and enjoying the Interactive Features;
  • Post or transmit any information, software or other material which contains a virus or other harmful component;
  • Amend, damage or delete any Content or other forms of communications that are not your own Content;
  • Upload, post or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
  • Intentionally or unintentionally violate any applicable local, state, national or international law;
  • Collect or store personal data about other users;
  • Interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
  • Impersonate any person or entity, including but not limited to, a The Waterfront Hotel official, forum leader, guide or host or falsely state or otherwise misrepresent your affiliation with a person or entity.

Complain Procedure

If you have a question or complaint about this website, please contact the Webmaster at [email protected].


Booking Terms and Conditions:


  • “RM” denotes Ringgit Malaysia.
  • “Room” means the whole accommodation per room type.
  • Rates offered are strictly for website booking only.
  • Totals listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay. Please note that taxes/charges are subject to change and you will be responsible for payment of taxes/charges applicable at the time of your stay.


  • Rates quoted are inclusive of 6% SST. Guests are required to pay SST as per Malaysia taxation policy requirements.
  • Rates quoted are exclusive of RM10 Tourism Tax per room per night. Non MyKad holder and MyPR card holder will be imposed with Tourism Tax upon check in & payable upon check out.
  • In addition, MM2H Program participants and foreign workers without a registered address in Kuching will be imposed with Tourism Tax upon check in & payable upon check out.
  • Rates are based on the current government taxation policy. In the event of any changes, The Waterfront Hotel reserves the right to amend the room rates accordingly to reflect the new tax rate gazetted by the Malaysian Government.

Room Policy

  • Rates quoted are for each room type only, with a maximum occupancy as per listed on booking page.
  • Charges are applicable for additional daily breakfast buffet.
  • Room amenities are provided based on maximum of 2 persons per room. Extra room amenities requested are available as options to be paid for at The Waterfront Hotel.
  • Official check in time is 3:00 pm on the day of arrival and check out time is 12:00 noon on the day of departure. Extension of late check out is subject to room availability. Late check out fees are applicable after 1:00 pm.
  • The minimum age to check in is 18 years old.
  • While The Waterfront Hotel will try to ensure that the information provided in the website is correct and accurate, it is however not responsible for any unintentional mistakes or errors made in it.
  • The website reservation will be considered null and void if the information provided by the guest is incorrect. The Waterfront Hotel reserves the right not to accept the reservation in any event that the reservation made is deemed fraudulent in nature.
  • All rates are accorded at the discretion of The Waterfront Hotel and are subject to change without advance notice.
  • ALL ROOMS are designated as NON-SMOKING. Should there be any smoke smell in the room, penalties may be applicable by The Waterfront Hotel management.
  • You will hereby acknowledge and agree that your personal data has been given to us for the purposes of securing room bookings, and providing you with confirmation of the said booking, accounting and billing, checking credit or other payment cards, credit card payments, administrative and legal purposes (if any), statistical analysis and helping us in any future dealings with you. For these purposes, by entering into these accommodation reservations with us, you authorize us to retain and use your personal data within our own offices, authorized agents, government agencies, third party associates and other hoteliers.
  • You are solely responsible for obtaining all your valid travel and health documents to and from Malaysia. The Waterfront Hotel will not be responsible in any way if you are unable to come to stay with us as a result of non compliance of your travel arrangements with the relevant immigration or health authorities.
  • All Malaysian citizens are required to produce their identity cards (I.C.) or valid passports upon check in. All foreigners (non-Malaysian citizens) must produce their valid international passports upon check in

Cancellation Policy (For non-refundable room rates)

  • If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
  • At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Cancellation Policy (For refundable room rates)

  • Any reservation cancellation or reservation change is allowed without charge until three (3) days before arrival.
  • Any transaction fee chargeable by the bank will be deducted from all refundable amounts to be made.
  • Any reservation cancellation or failure to show on the specified check-in date shall be charged FULL stay room rates if cancellation is made after the deadline.
  • At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change.
  • Any changes to the arrival date, departure date, or room type of this reservation is subject to the hotel’s availability at the time the change is requested and may result in a possible rate change and/or service fee.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.