- For non-refundable room rates: Prior payment made for a reservation which results in any form of reservation cancellation, attempts to modify the reservation, or failure to show on the specified check-in date, is strictly non-refundable.
- For refundable room rates:
- Any reservation cancellation or reservation change is allowed without charge until 24 hours before arrival. (This cancellation policy is only valid for bookings made until 31 December 2020 & is subject to changes. Bookings made in 2020 for stay dates from 1 January 2021 onwards will be subject to charge-free reservation cancellation/change 3 days before arrival.)
- Any transaction fee chargeable by the bank will be deducted from all refundable amounts to be made.
- Any reservation cancellation or failure to show on the specified check-in date shall be charged FULL stay room rates if cancellation is made after the deadline.
